Old Photo Motion Refund Policy and Delivery Help

Old Photo Motion sells a one-time pack of five on-demand photo animations. Purchases are final and we do not offer cash refunds. Please inspect your photograph and any restored preview before buying. AI animation can change small details; a completed result is not guaranteed to be an exact historical likeness.

A five-video pack costs $9.99, or €9.99 in the euro area. There is no subscription, renewal or automatic top-up. Waffo Pancake handles checkout and sends your payment receipt. Confirm the amount and currency on the checkout page before paying. Do not buy a pack if you need a guaranteed likeness, a speaking character or an authentic recording of a past event.

If our service or the video provider fails to finish an animation, the credit is returned to your pack. That is a credit restoration rather than a cash refund. The job page shows when the credit has been returned, and the pack balance will reflect it. A retry after that failure uses the available credit again.

A new version of a successfully completed animation costs another credit. We do not provide unlimited remakes. If a downloaded file will not play or a completed link points to a missing file, contact us first rather than repeatedly buying or generating again. We can inspect the existing delivery and try to restore access without charging a second time.

Some banks require a confirmation step in their mobile app. Keep the checkout page open, approve the payment with your bank and wait for the final result. If checkout reports that the payment did not complete, check its status before trying again. An unfinished checkout does not by itself mean that a paid pack exists.

After successful payment, check your inbox and spam folder for the pack code. If you prepared a photograph before checkout, its animation continues in the background and the result link follows by email. You may recover your pack code using the email address from checkout on our pricing page. Results are normally ready within two to five minutes, though provider delays can take longer.

Write to hello@oldphotomotion.app with the email address used at checkout, the approximate purchase time and the private result link if you have one. Describe whether the problem is a missing pack, delayed animation, broken download or unexpected credit balance. We do not need card numbers, bank passwords or a copy of your identity document.

Download links remain available for 30 days. Save the MP4 locally before the link expires; expiration does not create a right to a new pack or a cash refund. The terms explain acceptable use and the privacy page explains storage. We handle delivery reports by checking the order and the stored generation record, then re-send an existing link or restore a failed credit when appropriate.